A new-build home should be one of the proudest moments of your life. Most builders take pride in their work and put things right when it's needed — Rate My New Build celebrates the ones who do, and stands with the buyers still chasing their builder to fix what's wrong.
Once the keys change hands, one buyer has almost no leverage, and a single complaint is easy to lose. It isn't malice, it's maths — and it's exactly what we change.
"One buyer with a snag list is easy to overlook. Thousands of buyers, on one honest record, change how the whole market behaves."
This was never just us — the industry's own figures tell the story:
Sources: Home Builders Federation National New Homes Customer Satisfaction Survey (2025); House of Commons Library briefing on new-build construction defects.
Rate My New Build is independent — no builder funding, no industry ties, no ads, and we'll never sell your data. We're a small team who believe transparency is the fairest fix for an unequal market, so we built the tool we wish had existed — for Great Britain, one verified review at a time.
Honestly, I see this as a form of service. Yoga's a big part of my life, and there's an idea in it — seva, helping others simply because it's the right thing to do, not for what you get back — that sums up how I feel about Rate My New Build. It's why it's free, why it takes no money from builders and never will, and why it'll always sit on the buyer's side. Not because it's a clever business model, but because giving people an honest picture — and a bit of power — at the biggest purchase of their lives feels genuinely worth doing well.
It takes under 5 minutes. Your builder always gets a free right of reply.